Privacy Policy

About this policy:

This Privacy Policy outlines how ALV Flooring collects, uses, discloses and protects personal information in accordance with the Privacy Act 1988 and the Australian Privacy Principles (APPs). ALV Flooring is committed to protecting the privacy of its customers and clients, and this policy sets out the information practices that apply to our collection and use of personal information.

What is personal information:

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable, regardless of whether the information or opinion is true or not, and whether the information is recorded in a material form or not. This includes information such as your name, address, telephone number, email address, and payment information.

Collection of personal information:

ALV Flooring may collect personal information in a variety of ways, including:

When you provide information directly to us, such as through our website, email or over the phone;
When you visit our store or showroom;
When you make a purchase;
When you engage with us on social media;
When you participate in our surveys, competitions or promotions;
When you subscribe to our newsletter or other marketing materials;
When you make an inquiry or complaint.

Use of personal information:

ALV Flooring may use personal information for the following purposes:

To process and fulfil your orders;
To communicate with you about your order, delivery, and other related matters;
To send you promotional material and other marketing communications;
To provide you with the best possible customer service;
To improve our products and services;
To comply with our legal and regulatory obligations.

Disclosure of personal information:

ALV Flooring may disclose personal information to the following third parties:

To our service providers and contractors, such as delivery companies, payment providers, and marketing agencies;
To comply with legal and regulatory obligations;
In the event that we sell or transfer all or part of our business.

Disclosure of personal information overseas:

ALV Flooring may disclose personal information to service providers and contractors located overseas for the purpose of fulfilling your order and providing customer service. ALV Flooring will take reasonable steps to ensure that the overseas recipients of your personal information are bound by privacy obligations in relation to the protection of your personal information.

Storage and protection of personal information:

ALV Flooring will store your personal information securely and protect it from unauthorized access, misuse, and loss. This may include using secure storage systems, encryption, and other security measures.

Access and correction of your personal information:

You have the right to access and correct your personal information held by ALV Flooring. If you wish to access or correct your personal information, please contact us using the details provided in the “Contact Us” section below.

Complaints:

If you have a complaint about how ALV Flooring has handled your personal information, please contact us using the details provided in the “Contact Us” section below. We will investigate your complaint and respond to you in a timely and appropriate manner.

Contact us:

If you have any questions or concerns about this Privacy Policy or how ALV Flooring handles personal information, please contact us by email at info@alvflooring.com.au, or by phone at 03 5229 7221.

Contacting you:

ALV Flooring may use your personal information to contact you for the purposes of providing customer service, sending promotional material and other marketing communications, and improving our products and services. You may opt-out of receiving promotional material and marketing communications at any time by contacting us using the details provided in the “Contact Us” section above.

Australian Government privacy information:

For more information about privacy in Australia and your rights under the Privacy Act 1988, visit the Office of the Australian Information Commissioner’s website at www.oaic.gov.au.